Refund policy

EXCHANGE & RETURNS

In accordance with Danish legislation an item can be returned within 14 days. This is from the day that the item was received. The item returned must be unused and in the original condition, which includes tags and original packaging. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. Please note that the items are your responsibility until they reach the workshop and please ensure you package your return to prevent any damage to the items or boxes. NANNÉ is not responsible for any items that are returned in error or lost in the mail, which is why it is recommended to use an ensured postal service. Any costs connected to a returned item are your own. Once we receive your returned parcel, we will inspect and process the goods within 2 working days to ensure you receive your refund as quickly as possible. Any refund will automatically be issued to the card used to make the original purchase.
If you wish to exchange an item, please write an email with the specific details to contact@nanne.dk Any exchange, must take place within the 14 days of return right. Shipping cost of exchanged goods is your own.
Please note that special orders made with Loveletter initials and special size cannot be returned or exchanged.