Terms of service

When you place an order at the NANNÉ web shop, you accept the following terms and conditions. Please read them before you shop.
Information concerning www.nanne.dk is a site owned and driven by Nanné, Kongevejen 8, 2791 Dragør, Denmark . Tel. +45 31 56 56 31 cvr no. 33818904 owned by Marianne Svendsen.

Payment

Payment is via Paypal, it’s safe and easy to use. You don’t have to be a member of paypal to use it. You can also make a bank transfere or use MobilPay.The prices listed are include shipment costs for delivery. If any returns the shipping cost will be on your account. All prices are inclusive of Danish VAT (25%).

PLACE AN ORDER

As soon as you place an order, you will be sent an automatic e-mail that confirms that NANNÉ has received your order. Once the order has been processed, you will receive a second e-mail confirming that you order has been accepted and when it will be dispatched from the workshop.
For customized jewellery made with your personal initials and your personal size, there is a deposit payment for 50 % of the price and 50% payment on the day of shipping.

SHIPPING AND DELIVERY

The item will normaly be shipped out within 3-4 days. As all jewelry is made by hand and not all styles are in stock shipment varies. Customized jewellery made with your personal initials and your personal size shipment will be informed by mail when the order is placed.

WE SHIP TO EUROPE

Deliveries to some countries may extend further than two weeks due to customs. 

Your order will be delivered to the address you supply when placing an order at the webshop.
In case of delivery outside EU the customer is obliged to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information.
At the moment we do not offer tax-free purchases on orders from Non-EU countries.
If the package is not picked up by the customer and any kind off fee is added, the customer is responsible for the extra cost and will be charged all costs and expenses associated with the return-shipment. This includes freight charges, any extra payments, duties, taxes, levies, and fees for Link Logistics a/s prepayments, return charges, any additional fees, etc.

THE PRODUCT

I want all customers to receive quality goods. However, it is important to note that minor differences may occur, as all jewelry is handmade. Certain pieces are recommended to try on prior to an order, as adjustments may be necessary. There may be minor variations from time to time, in regards to style, color and description of the item on the web shop. The color reproduction may also depend on your own screen and screen settings, which is why a 100% color guarantee cannot be made. To the extent permitted by Danish law, NANNÉ cannot be held accountable for any direct or indirect losses linked to dereliction of duty, breach of contact, negligence or in any other way. The responsibility of NANNÉ is strictly limited to the purchase price of the item bought.

MAINTENANCE

Rhodium and oxidized jewelry will loose its specific surface by time and the silver will reveal itself – especially on rings where the wear is persistent. The oxidized surface might even wear off within weeks. Oxidized surfaces can be renewed at customer’s own expenseCopyright
All website material is under copyright protection. Browsing, printing and downloading website material for personal usage is allowed. It is however not permitted to use the web context for other purposes or in other ways. Website material may not be re-used or re-produced in any way without permission. If so, this will be regarded as a violation of copyright law.